Shipping and Returns
We want you to love your Unpaved purchase, but sometimes things just don’t work out!
Online orders are eligible for refunds in the form of the original payment method. We do not refund any shipping fees you may have incurred. In order to receive a refund, items must be postmarked in its original mailer within 14 days of delivery date (this means within 14 days of the day you physically received your purchase).
In order to qualify for a refund, items must be:
- With original tags fully attached and fastened to their original spot
- Not damaged
In addition, shoes must be in their original box with its packaging, unworn.
Items must be mailed back in the same mailer envelope/ box in which you received along with your receipt/ order confirmation.
Any return shipping charges is the customer’s responsibility. Unpaved is not responsible for return postage fees or any lost/damaged packages.
Until our physical location is fully opened, please email firstname.lastname@example.org for the return delivery address.
Please notify us your tracking or an email that you have shipped it, so we can be sure to look out for your package!
Once we receive your return, we will notify you and then process your refund in form of original payment.
The following items are not eligible for a refund and will not be accepted for a return, exchange, or store credit. These items are final sale.
Accessories and lifestyle products which include
- yoga gear (mats, straps, blankets,
- blocks, towels and sprays)
- water bottles
- home diffusers/ candles
- coconut bowls
Sale and Discounted Items
Any item purchased while on sale is final sale. All sale or discounted items are not eligible for a refund, exchange, or store credit. If you purchased an item with a personal promo code (meaning a code you used at checkout) and wish to return, you will be refunded at the cost you paid at that time, not at its original price.
If you have any questions, please feel free to contact us and we will happily answer!
In the rare instance Unpaved feels that this is not an eligible return, Unpaved reserves the right to refuse the return if we feel it has been worn, washed, or damaged. We are not responsible for any return postage on ineligible returns. We will contact you if you wish to pay for shipping of that item.